General:

1. Information on how to enter and prizes form part of the Terms and Conditions of Entry. Entry into this competition is deemed acceptance of these Terms and Conditions.
2. To the extent of any inconsistency between these Terms and Conditions and any other reference to this competition, these Terms and Conditions prevail.

Who can enter:

3. Subject to the clauses below, entry is open to all residents of Australia who have fulfilled the requirements set out below (‘Eligible Entrants‘).
4. Employees, and their immediate families, of the Promoter, associated agencies and companies, contractors or individuals are not eligible to enter this competition. Immediate family means any of the following: spouse, ex-spouse, defacto spouse, child or step child (whether natural or by adoption), parent, step parent, grandparent, step grandparent, uncle, aunt, niece, nephew, brother, sister, step brother, step sister or 1st cousin.
5. Any entrant who is under the age of 18, as of the date of entry, must obtain the prior permission of their legal parent or guardian over the age of 18 to enter. The parent or guardian may be called to verify their consent and may be required to sign a release at the discretion of the Promoter. The release may also require the entrant’s parent or guardian to accept responsibility for the acts and forbearances of the entrant. The release must be completed with the full name, address and telephone number of the entrant’s parent or guardian. Failure to provide such proof, particulars or releases will immediately invalidate the entrant’s entitlement to any prize, subject to State and Territory legislation.
6. The Promoter is Prime Pet Care Pty Ltd (ABN 69 0569 309 31) (the ‘Promoter‘). The Promoter’s address is 10 Strzelecki Ave, Sunshine, VIC 3020.

How to enter:

7.  To enter Eligible Entrants must, during the Promotional Period (defined below):

• • Purchase any of the products listed below (Eligible Product Purchase):
  • Natural + wellness Boost with beef 870gm
  • Natural + wellness Boost with Chicken 870gm
  • Natural + wellness Boost with Kangaroo 870gm
  • Slow cooked Chicken 250gm
  • Slow cooked with beef 250gm
  • Scan QR code and enter Unique ID;
  • Go to 4legs.com.au/promotion; and then
  • Fill in details.

8. By submitting an entry into this competition entrants consent to receive promotional and other marketing messages from the Promoter (including messages sent electronically for an unlimited period of time). Entrants will be able to opt-out at any time by following the instructions included in each message sent by the Promoter.

9. Entries must provide contact details on request to be eligible to win. Entrants may only enter in their own name. Inaudible, incomprehensible, illegible, and incomplete entries may be deemed invalid.

Number of Entries permitted:

10. One entry per Eligible Product Purchase. All entrants must retain their original receipts, documents or tags to validate proof of purchase during the promotional period. Such evidence must, on request by the Promoter, be provided to the reasonable satisfaction of the Promoter, to demonstrate that the entrant has complied with these Terms and Conditions. Any entrant found to be sharing any receipt or other proof to demonstrate Proof of Purchase with any other entrant, whether or not related in any way, will have all entries invalidated and will not be able to claim a prize. If such an entrant is awarded a prize and then found to have breached this clause, the entrant must immediately return any awarded prize to the Promoter. The Promoter has sole discretion to determine if this clause has been breached by any entrant. The Promoter reserves the right to request whatever documentation it deems necessary to confirm if the entrant has breached this clause. An entrant must provide any requested documentation to the Promoter upon request. The Promoter may conduct an immediate redraw if the first drawn entrant is unable to satisfy this clause.

Open, Close, Draw and Publish dates:

11. The competition commences on 04/10/2023 at 12:01 AM and closes 15/11/2023 at 11:59 PM (‘Promotional Period‘). All times noted in these Terms and Conditions are local times, based on the location of the Promoter. If any draw date falls on a public holiday, as defined in the state of the Promoter, that draw will be conducted on the next business day. Entries must be received by the Promoter prior to the competition close date and time.
12. Subject to clause 17, the winner will be the first valid entry drawn at Zebra Direction, 550 City Road, South Melbourne VIC 3205 on 16/11/2023 at 11:00 AM. The winner will then select one (1) envelope from a pool of one hundred (100) on 21/11/2023 at 11:00 AM at Zebra Direction, 550 City Road, South Melbourne VIC 3205. The winner or winner’s representative may be present. Otherwise, the winner will be contacted by phone and can authorise for the Promoter to conduct open the envelope on their behalf. There will be one envelope with the prize of $100,000 noted in it. The other envelopes will have $5,000 noted in it . The contents of the envelope picked by the winner will determine the prize the winner wins. The Promoter will ensure that all entries have an equal chance of winning a prize.
13. The draw and the announcement of the prize winner will be scrutinised by an independent person.
14. One hundred entries will be drawn weekly to win the Bonus Prize on 13/10/2023 (entries from 04/10/23 to 10/10/23), 20/10/2023(entries from 11/10/23-17/10/23), 27/10/2023 (entries from 18/10/23-24/10/23), 03/11/2023 (entries from 25/10/23-31/10/23), 10/11/2023 (entries from 01/11/23 – 07/11/23) and 17/11/2023 (entries from 08/11/23-15/11/23) at 03:30 PM.
15. The winners will be confirmed by email or telephone within two business days of the draw. Their names will also be published on 16/10/2023, 23/10/2023, 30/10/2023, 06/11/2023, 13/11/2023 and 20/11/2023 at www.4legs.com.au/promotion for 28 days.
16. Prizes (or in the case of vouchers, prize confirmations) will be sent within 28 days of the draw.
17. Should at the time of the prize event where Eligible Entrants are required to attend in person, there be a State or Territory legislated, individual health order, or other restriction on the Eligible Entrant from attending i.e. from leaving their State of residence, then the Eligible Entrant may attend via Zoom with the Promoter otherwise running the prize event as originally planned. This will be achieved by a representative of the Promoter following the instructions of the Eligible Entrant, to the best of their ability. The actions of the Promoter representative will determine the results of the competition.
18. The Promoter may conduct such further draws on 21/02/2024 (at 11:00 at Zebra Direction, 550 City Road, South Melbourne VIC 3205) as the original draw in order to distribute prizes that have been won but unclaimed by this date, subject to State and Territory legislation. Winners of any further draws will be notified by email within two business days of the draw. Their names will also be published on 28/02/2024 at www.4legs.com.au/promotion for 28 days.

Prize on offer:

19. The total prize pool is valued at up to $105,970 (Including GST), as at 22/08/2023.
20. The total number of competition winners in this competition is 601. The prizes on offer are:

21. For any cash prizes your name on your entry must be that of an eligible bank account to which a cheque can be cashed. The Promoter will take reasonable steps to send cheques in the names as specified in the original entry. Winning entries with only a family name or reference to a family as the entrant cannot be cashed by banks. If the winner of any prize is under 18 years, the prize may be awarded to the winner’s nominated parent or guardian on behalf of the winner, at the discretion of the Promoter.

Further Terms and Conditions:

22. Any entrant found to have used a third party (including online competition entry site) to enter on their behalf will have all entries invalidated and any claim they have to any prize will be invalidated. If such an entrant is awarded a prize and then found to have breached this clause, the entrant must immediately return any prize awarded. The Promoter has sole discretion to determine if this clause has been breached by any entrant. The Promoter reserves the right to request whatever documentation it deems necessary to confirm if the entrant has breached this clause. An entrant must provide any requested documentation to the Promoter upon request. The Promoter reserves the right to disqualify any entrant who provides false information or who seeks to gain an unfair advantage or to manipulate this competition.
23. Any entrant found to be entering incorrect contact details, including incorrect email contact details, will have all entries invalidated and any claim to any prize will be invalidated. If such an entrant is awarded a prize and then found to have breached this clause, the entrant must immediately return any prize awarded. The Promoter has sole discretion to determine if this clause has been breached by any entrant. The Promoter reserves the right to request whatever documentation it deems necessary to confirm if the entrant has breached this clause. An entrant must provide any requested documentation to the Promoter upon request.
24. If the prize is unavailable, for whatever reason, the Promoter reserves the right to substitute the prize for a prize of equal or greater value, subject to State and Territory legislation. Cash will not necessarily be awarded as a substitute. It is a condition of accepting the prize that the winner must comply with all the conditions of use of the prize and prize supplier’s requirements. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated.
25. The Promoter highly recommends a current residential street address be provided when requested for ease of correspondence and potential prize delivery. The Promoter makes all reasonable efforts to deliver prizes to the addresses provided by competition entrants. The Promoter cannot guarantee that any prizes returned to the Promoter due to non-delivery at the provided address will be re-sent to the prize winner.
26. The Promoter reserves the right to request winners to sign a winner’s deed of release (and indemnification) or any other relevant forms or agreements that the Promoter deems necessary, to provide proof of identity, proof of age, proof of residency at the nominated prize delivery address and/or proof of entry validity (including phone bill) in order to claim a prize. Proof of identification, residency, age and entry considered suitable for verification is at the discretion of the Promoter. In the event that a winner cannot provide suitable proof, the winner will forfeit the prize in whole and no substitute will be offered.
27. The Promoter reserves the right to conduct a redraw in the event that an entrant, claiming to be a winner, is unable to satisfy these Terms and Conditions or has breached these Terms and Conditions.
28. The Promoter’s decision in relation to any aspect of the competition is subject to State and Territory legislation but also final and binding on each person who enters. No correspondence will be entered into. No responsibility is accepted for late, lost or misdirected entries. Prizes are subject to availability, not transferable or exchangeable and, with the exception of cash prizes, cannot be taken as cash. Prizes will be sent to the winner’s nominated address as stated in their original entry. The Promoter and their associated agencies, and companies associated with this promotion will take no responsibility for prizes damaged or lost in transit.

Privacy Collection statement:

29. By submitting an entry into this competition entrants consent to receive promotional and other marketing messages from the Promoter (including messages sent electronically for an unlimited period of time). Entrants will be able to opt-out at any time by following the instructions included in each message sent by the Promoter.
30. The Promoter and its related entities collect entrants’ personal information for the purpose of conducting and promoting this competition (including but not limited to determining and notifying winners). The Promoter may disclose personal information collected to an agent who is engaged to conduct the competition draw and for prize fulfilment. The Promoter may also disclose personal information collected to Australian regulatory authorities, such as the regulators of trade promotions. The Promoter will otherwise handle your personal information in accordance with its Privacy Policy available at https://4legs.com.au/privacy-policy/. You may request access or to update your personal information or lodge a complaint by writing to The Privacy Officer, Prime Pet Care Pty Ltd (ABN 69 0569 309 31) of 10 Strzelecki Ave, Sunshine, VIC 3020.

Copyright, Statutory guarantees, Waiver and liability:

31. All entries and any copyright subsisting in the entries become and remain the property of the Promoter who may publish or cause to be published any of the entries received.
32. In participating in the prizes, the winners agree to participate and co-operate as required in all editorial activities relating to the Competition, including but not limited to being interviewed and photographed. The winners (and their companions) agree to granting the Promoter a perpetual and non-exclusive licence to use such footage and photographs in all media worldwide, including online social networking sites, and the winners (and their companions) will not be entitled to any fee for such use.
33. Prize-winners are advised that tax implications may arise from their prize winnings and they should seek independent financial advice prior to acceptance of that prize.
34. The Promoter (subject to regulatory approval) reserves the right to amend, cancel or suspend this competition if an event beyond the control of the Promoter corrupts or affects the administration, security, fairness, integrity or proper conduct of this competition or if such a change is required to ensure the safety of the Promoter, its representatives and of entrants. Such changes may include the timing of any draw, the conduct of any prize related activities, and the timing or destination of any travel. The Promoter will disqualify any individual who has tampered with the entry process or any other aspect of this competition. In particular, computer generated entries and the use “scripting” is not permitted and will not be accepted.
35. Any cost associated with accessing the promotional website is the entrant’s responsibility and is dependent on the Internet service provider used.
36. Nothing in these Terms and Conditions limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia (‘Non-Excludable Guarantees‘).
37. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or Entrant; or (f) use of a prize.

Competition permits:

38. Authorised under: NSW Permit No. TP/02814. ACT Permit No. TP 23/01383. SA Licence No. T23/1067.

For many dogs the warmer weather can mean skin problems due to pollens, grasses and ectoparasites like fleas and mites. Seasonal skin allergies can cause generalised itch, hair loss, ear problems and feet chewing. The breadth of this topic is huge so I won’t be attempting to cover the lot here, but here are my responses to the most common problems I’m seeing at the moment that are all related to environmental skin allergies. Sometimes, extra tests are required to rule out other causes before the diagnosis of skin allergy is made.

My dog is itchy but we never see any fleas
Dogs can suffer from fleas that are unseen. Fleas can spend almost their entire life cycle away from their host. They only need to “bite” to obtain a feed before laying eggs. Adult fleas can live quite happily in the environment while biting your pet and causing a flea allergy and itch without ever being seen. Skin irritation and hair loss is often seen around the tail base and lower back. Fleas are certainly not the only cause of an itchy dog, but they are more common in the summer. It’s worth using a preventative at this time of year because usually once you see them on your pets, they are everywhere! If you ahve an itchy dog that is not on flea prevention, it’s best not to assume they have an allergy to something else until flea prevention is being used regularly.

My dog is licking its paws ALL the time
Many dogs with skin allergies will lick their paws. On white dogs, this usually makes the fur on their paws look pink. Paw linking is most commonly associated with environmental allergy, or atopy. This is like hayfever in humans but when dogs inhale pollens that they are sensitive to, they will often develop an skin itch. The paws are often the first and worst affected part of the body. This type of allergy can be due to contact as well as inhaled allergens. There are a range of medical management options for dogs with atopy. These range from short-term cortisone treatments and regular bathing, to down-regulate inflammatory mediators in teh skin, or immune-modulating or immunosuppressive medications for more severely affected animals.

My dog has a sore ear
We see more sore ears at this time of the year. Common causes are shampoo in the ears (we tend to bath our dogs more in the summer) and daily swimming. Both of these factors compromise the ability of the ear to dry out properly and this allows bacteria and yeast to overgrow in the ear canal. Dogs with skin allergies will also often suffer from more inflammation within the ears during the summer months and this predisposes them to ear infections. If your pet has a sore ear or is shaking its head, a trip to the vet is well advised. The vet will take a sample of the debris in the ear canal which can then be examined under a microscope to identify the type of infection. They will then be able to advise you on the correct treatment for your pet. There are at least three different types of infection types that are very common, and each requires a different type of ear drop for successful management.

My dog is losing patches of hair
Patchy hair loss can definitely be part of a skin allergy. Itchy dogs will often scratch at the same spot, causing abrasions and hair loss. Hair loss can also be a sign of more serious underlying problems – it’s a good idea to head to the vet, they can tell you whether a blood test is required. Patchy hair loss can also be a sign of mites, which are most commonly seen in dogs under 12 months of age. If the patches look suspicious, your vet will usually want to take a skin scraping. This is then examined under a microscope to look for mites. It is important to rule out other potential causes before assuming patchy hair loss is due to a skin allergy.

My dog has conjunctivitis
Allergic conjunctivitis is responsible for 90% of the conjunctivitis cases seen in dogs. If your dog has sore eyes, your vet will want to ensure there are no scratches or ulcers on the surface of the eyeball (cornea). Allergic conjunctivitis is usually itchy, so dogs that have been rubbing their eyes can often cause damage to the cornea if the problem is not addressed promptly. The treatment for allergic conjunctivitis involves eyedrops containing cortisone. If the cornea has been scratched, however, the cortisone will cause serious complications in the eye very quickly. your vet will need to apply a painless fluorescent eyedrop stain to your pet’s eyes to check for any damage before deciding it is safe to apply cortisone to the eyes to alleviate the allergy.

Small dogs grow faster than larger dogs, so small dogs will reach 80% of their mature weight and be ready to be weaned onto adult dog food at a younger age than large dogs.  The following is a guide to the approximate age at which different types of dogs should be gradually transitioned to adult dog food (this is best done gradually over a period of about a month by blending increasing quantities of adult food with the puppy food).

The above is intended as a rough guide.  Please contact us if you need more specific information regarding your puppy.

We are a family owned business and have been located in Sunshine, Melbourne for over 20 years.

All our products contain 100% real Australian meat, from human grade sources and major local suppliers such as Inghams and Baiada. We always use Australian and local ingredients where quantities are available, at the absolute minimum all our ingredients are 85% Australian.

4Legs is a chilled natural product with no preservatives and is a complete and balanced meal for your pet. You can view some of our great customer feedback over at Product Review

Because our food is 100% preservative free, please follow the following storage and handling guidelines to ensure your 4Legs remains fresh and tasty.

Freezing 4Legs
If you don’t think you will use a pack of 4Legs within 3 days, freezing in portion sizes is a great option. This helps to cut down on waste and defrosting time.

To defrost
Move portion into your fridge the night before serving; or
Defrost in your microwave using the appropriate setting.

Please note
While frozen foods can remain safe indefinitely when the temperature of a freezer is set at -18ºC or lower, we recommend 3-4 months as the maximum freezing time to maintain the quality of 4Legs products in a household freezer.

Don’t forget

• Keep your 4Legs frozen
• Once open, please use within three days
• Use your feels good lid to help maintain freshness
• Follow our tips above for freezing

We recommend this gradual approach to avoid tummy upsets. Some dog can be prone to diarrhoea, flatulence or occasional vomiting when their diet changes, especially when they have been eating the same food for a long time. Introducing 4Legs slowly can help avoid these issues, but always keep an eye on your dog’s reaction and overall wellbeing.

Here’s what we suggest:

• Day 1-2: mix 25% 4Legs with 75% old food
• Day 3-4: mix 50% 4Legs with 50% old food
• Day 5-6: mix 75% 4Legs with 25% old food
• Day 7: 100% 4Legs

Make it extra tasty

If a gradual introduction isn’t enough to get your fussy dog into eating his 4Legs, here are some extra tips for making dinner even more delicious…

• Warm = tasty. Warm food smells better. Heating your dog’s food very slightly will make it smell tastier and more appealing. Just pop it in the microwave for a few seconds.
• Skip the treats. If your dog isn’t eating their dinner, cutting back or eliminating treats might be the answer. Don’t give your dog anything that might take the edge off their appetite.
• Give them a hand. Don’t be afraid to hand feed your dog for a little while as they adjust to a new food and/or feeding routine.

While it’s common for dogs to develop transient diarrhoea or flatulence when starting a new food, but this should resolve within a few days. If your pet has persistent diarrhoea or will not eat, it’s a good idea to get in touch with your vet.

If you have any issues with a 4Legs product, please don’t hesitate to contact us via our helpdesk

At 4Legs our food philosophy is simple: we believe in a diet that is full of fresh meat and vegetables, an appropriate amount of health grains and essential vitamins and minerals -that’s it!

We believe that natural means creating food packed full of fresh Australian meat, fish, veggies and fruit – it’s delicious and nutritious.

However, not all natural products are created equal. Some brands claim to be natural but still use colours to disguise discolouration or high amounts of sugar and salt to preserve their food.

At 4Legs we have nothing to hide, we don’t add preservatives, artificial colours or flavours or added salt or sugar.

This is why you may occasionally notice some variation the appearance or texture of our products.